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Everything you need to know β€” whether you're a brand ready to launch or a consumer who wants to start testing.

🏒 For Brands
What exactly does FreeTrialBox do?
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FreeTrialBox connects D2C brands with verified consumers for product trial campaigns. You send us your samples, we identify and ship to the right consumers from our network of 10,000+ testers, and collect structured feedback β€” reviews, ratings, photos, and purchase intent signals. You get a live dashboard and a final campaign report.

Who are the consumers in your network?
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Our consumer community is made up of 10,000+ identity-verified individuals aged 18–45 across 30+ Indian cities. Each has a detailed profile covering demographics, lifestyle, buying habits, and product preferences. These are real people with genuine opinions β€” not bots or paid review farms.

How long does a campaign take?
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A typical Starter Campaign (500 samples) runs over 4–6 weeks: 3–5 days for consumer matching, 5–7 days for delivery, 10 days for the trial period, and 7–10 days for the dashboard to populate and the report to be compiled. Rush timelines are available for an additional fee.

What product categories do you support?
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We support food & snacks, beverages, beauty & skincare, personal care, health & wellness, home care, baby care, pet care, and organic/natural products. If your category isn't listed, contact us β€” we likely can accommodate it.

Is the β‚Ή25,000 all-inclusive?
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Yes. The β‚Ή25,000 campaign fee covers consumer matching, logistics coordination, feedback collection, dashboard access, and the final report. You are responsible for the cost of the product samples and shipping them to our fulfillment hub. No hidden fees.

Can I target consumers in specific cities only?
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Yes. You can specify preferred cities (e.g., Mumbai and Delhi only), or leave it open for national coverage. City filtering is available at no additional cost as part of the consumer matching process.

What data do I get at the end of the campaign?
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You receive access to a live dashboard showing: total samples, response rates, average rating, NPS score, purchase intent percentage, completion rate, city and age distribution, sentiment breakdown, and top keywords. At campaign end, you get a detailed PDF report with all of the above plus brand recommendations.

What if consumers don't submit reviews?
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Our average review completion rate is 93%. We send automated reminders at Day 5 and Day 9 of the trial period. Consumers who don't submit reviews lose their reward points β€” a strong incentive. If your campaign completes below 80%, we offer a partial sample top-up at no cost.

πŸ‘₯ For Consumers
Is joining FreeTrialBox really free?
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100% free. There is no subscription, no membership fee, and no cost to join or receive trial boxes. We're paid by the brands who run campaigns. Your only commitment is to try the product and submit an honest review within the trial period.

How do I get selected for a trial?
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Selection is automatic. When a brand's product matches your profile β€” based on your age, city, gender, and selected interests β€” you'll receive an invitation via email and SMS. The more complete your profile, the more campaigns you'll qualify for.

How many trial boxes can I receive?
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There's no official limit. Most active testers receive 2–6 boxes per year depending on how many campaigns match their profile. Testers with complete profiles and strong review track records are prioritised for new campaigns.

What kind of products will I receive?
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You'll only receive products from categories you've selected in your profile. If you marked "Food & Snacks" and "Beauty", you'll get matching campaigns. We never send products from categories you haven't opted into.

What do I need to do after receiving a box?
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Try the product genuinely over the 10-day trial period. Then submit a structured review: star rating, written feedback, at least one photo, and the purchase intent question. The full review takes about 10 minutes and earns you FTB reward points.

What are reward points and how do I use them?
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FTB points are earned for each completed review (base: 100 points) plus bonuses for photo reviews (+50), video reviews (+100), and high-quality written feedback (+25). Points are redeemable for Swiggy/Zomato vouchers, Amazon gift cards, and free trial boxes. 100 points = β‚Ή1 value.

Is my personal data safe?
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Your data is never sold to brands or third parties. Brands only receive anonymised, aggregated data from your reviews β€” they don't see your name, contact details, or address. You can request data deletion at any time.

Which cities are you operational in?
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We currently deliver to 30+ cities including Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Jaipur, Chandigarh, Kochi, and more. Sign up even if your city isn't listed β€” we'll notify you when we go live there.

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Still have questions?

We're a real team that loves talking to brands and testers. Drop us a line and we'll reply within 24 hours.

Contact Us β†’